Shipping & Returns

This page outlines how Display2Sign Inc. ships your orders and handles returns, replacements, and damaged shipments. Please review the policy below before placing an order. If you have any questions, our team is happy to help.

1. Shipping Policy

Domestic Shipping (Continental US)

We primarily ship within the contiguous United States from our fulfillment center in Anaheim, CA, and other strategic warehouse locations.

• Small Items: Shipped via UPS or FedEx Ground. Most in-stock hardware orders are processed within 2–3 business days.
• Custom Graphics & Displays: Production for custom-printed items typically requires 5–7 business days after final artwork approval before shipping.
• LTL Freight: Large items (such as trade show booths, large lightboxes, and bulk orders) are shipped via LTL Freight. Please note:
  • Freight delivery is to a loading dock or curbside only.
  • If your delivery location is residential or requires a liftgate service, additional fees may apply. Please contact us in advance for a specific freight quote.
• Free Shipping: We offer Free Ground Shipping on select qualifying products within the contiguous U.S. (as indicated on the product page).

2. International Shipping

Currently, we focus on the U.S. market. For inquiries outside the United States, please contact our sales team for a custom shipping quote.

3. Returns & Replacements

Custom Printed Products (Final Sale)

All sales are final for custom-printed graphics, SEG fabrics, and branded displays. Due to the personalized nature of these products, they cannot be returned or refunded once production has begun.

• Defects: If there is a manufacturing defect or printing error on our part, please notify us within 48 hours of delivery with photos of the issue. We will expedite a replacement at no additional cost.

Standard Hardware (Non-Printed Items)

You may return new, unassembled hardware items in their original packaging within 14 days of delivery for a refund.

• Restocking Fee: A 20% restocking fee will be deducted from the refund amount for all hardware returns to cover inspection and repackaging costs.
• Return Shipping: Customers are responsible for all return shipping costs unless the return is due to our error (e.g., incorrect item received).

4. Damaged Shipments

Please inspect your shipment upon arrival. For freight deliveries, any visible damage to the packaging must be noted on the Bill of Lading (BOL) before signing. Contact us immediately to initiate a shipping claim.

5. How to Request a Return

To start a return, please contact us with your Order Number (as seen on your QuickBooks invoice). We will provide a Return Merchandise Authorization (RMA) and instructions.